Job Detail: Technical Support - Desktop Level II
Job Order #
12941
| Post Date |
Job Tile |
Location |
Category |
| 9/6/2023 |
Technical Support - Desktop Level II |
Houston - Texas |
Information Technology |
Description:
Level II Technical Support
Our medical industry client is growing, they promote from within and provide training opportunities! Sound good so far? Walker Elliott has partnered with them to locate talent. They need a Desktop, Laptop and Software - Level II Support Specialist who has worked in a network environment. Specific skills (or aptitude to learn) to support internal applications highly preferred.
Responsibilities will include:
- Analyze, respond to and document issues/resolutions for Service Desk tickets
- Office 365 administration and support
- Application support - internal proprietary/custom software
- Mobile device management - mainly iOS
- Communicate with end users for configuration issues, hardware support and software troubleshooting
- Escalate issues as needed
- Detail oriented, follow procedures and meet service levels
- Assist Tier 1 technicians as needed
- Support any 3rd party vendors and software services
Requirements:
- 2+ years Desktop, Laptop and Peripheral configuration, support and install experience
- Office 365 (O365) support experience
- Ticketing system - ServiceNow or similar
- Knowledge of network protocols TCP/IP, DHCP, DNS
- Experience supporting mobile devices
- MS Azure a huge plus
- Hardware refresh background including desktop and mobile technology
- Experience with asset management and procurement
- Solid moves, adds and changes for desktop, laptop and other office technology
Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.
Walker Elliott is an Equal Opportunity Employer.
For additional information, please email your resume to resumes@walker-elliott.com or apply online.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
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