Job Detail: Technical Support - Desktop Level II

Job Order #11951
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Post Date Job Tile Location Category
11/11/2021 Technical Support - Desktop Level II Houston - Texas Information Technology

Description:


Level II Technical Support

Walker Elliott has partnered with a medical industry client who is adding to their team. They need a Desktop, Laptop and Software Level II Technical Support Specialist who has worked in a network environment.  They are growing, they promote from within and provide training opportunities.

Responsibilities will include:

  • Analyze, respond to and document issues/resolutions for help desk tickets
  • Office 365 administration and support
  • Mobile device management - mainly iOS
  • Communicate with end users for configuration issues, hardware support and software troubleshooting
  • Escalate issues as needed
  • Detail oriented, follow helpdesk procedures and meet service levels
  • Assist Tier 1 technicians as needed
  • Support any 3rd party vendors and software services

Requirements:

  • 3+ years Desktop, Laptop and Peripheral configuration, support and install experience
  • Office 365 (O365) support experience
  • Ticketing system - ServiceNow or similar
  • Knowledge of network protocols TCP/IP, DHCP, DNS
  • Experience supporting mobile devices
  • MS Azure a huge plus
  • Hardware refresh background including desktop and mobile technology
  • Experience with asset management and procurement
  • Solid moves, adds and changes for desktop, laptop and other office technology


Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.

Walker Elliott is an Equal Opportunity Employer.

For additional information, please email your resume to resumes@walker-elliott.com or apply online.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


 

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Walker Elliott

10777 Westheimer, Suite 220
Houston, TX 77042
Phone: 713-482-3750

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