Job Detail: Cloud Telecom Administrator--Call Center

Job Order #11760
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Post Date Job Tile Location Category
7/7/2021 Cloud Telecom Administrator--Call Center Denver - Colorado Information Technology

Description:


Walker Elliott is working on an outstanding role for a Cloud Telecom Administrator.

We are recruiting for a Cloud Telecom Administrator to join our IT team. The Telecom Analyst position is a key contributor in the success of implementing, managing, and maintaining our phone systems, call center, Unified communications environment. This candidate will primarily provide support related to the call centers, including monitoring and maintenance of both on-premises and cloud systems. The role requires excellent communication skills that fosters collaboration among contact center management, IT, and support vendors to meet the needs of the business.

Responsibilities:

  • Analyze, plan, coordinate, support, and administer cloud-based telecommunications systems and services.
  • Provide on-going technical support of systems and specialized applications, evaluation of evolving standards, architectural/platform enhancements, capacity planning, and system documentation.
  • Interface with contact center management to ensure their operational objectives are being met.
  • Open trouble tickets with vendors and assist in troubleshooting to resolve problems in a timely manner.
  • Daily monitoring of call activity, application logs, and system alerts.
  • Analyze workload, including traffic and utilization trends.
  • Research, test, evaluate, and recommend appropriate changes to meet current and future business needs.
  • Interface with users, consultants, technical teams, and vendors to determine technology requirements.
  • Create and manage documentation, call flow diagrams, and user guides.
  • Provide second level on-call support.
  • Support Audio/Video conferencing solutions.
  • Provide end user support and handle moves, adds, and changes.
  • As a member of the IT Support team; this role may take on other related duties as assigned.

Skills/Requirements:

  • Associate degree with emphasis in related technical field, or an equivalent level of experience.
  • Relevant IT Certifications (MCSA, A+, N+, etc.).
  • 2+ years related technical experience, preferably in a cloud telephony administration role.
  • Experience supporting small to mid-size call center operations.
  • Experience with the design, configuration and support of VoIP communications systems, SIP phones, SIP trunking, WebRTC preferred.
  • Strong understanding of telecommunications and networking fundamentals and best practices.
  • Office 365
  • Microsoft Teams
  • Any Window Server or QOS a plus
  • Skype for Business
  • Wiliness to directly partner with branch offices and business units to understand telephony needs.
  • Demonstrates the ability to prioritize and organize daily tasks; Must have excellent attention to detail.
  • Must have experience managing vendors and tracking project deliverables.


This position may be filled in Denver, Colorado OR in Dallas, Texas.

Our client has a great team culture, solid benefits, and bonus structure.

Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time. (no C2C or 3rd party candidates)

Walker Elliott is an Equal Opportunity Employer.

For additional information, please email your resume to resumes@walker-elliott.com or apply online.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


 

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